Customer Testimonials
I recently purchased a car from BMW Park Place while living out of state, and the experience was outstanding from start to finish. I worked with Bram, the salesperson, who kept me informed every step of the way. He clearly laid out my best options, which helped me move quickly and secure the car I was looking for.
Their financing options are also very flexible. I had the pleasure of working with Aaron, their finance manager, who went above and beyond by contacting my bank directly to ensure I was getting the best possible rate. He truly had my best ... Read More DealerRater - May 4, 2025
Bran was great to work with. I came in only knowing the make and models I wanted but nothing else. He made sure I got almost everything I wanted out of a vehicle.
Had a great experience buying a used car for my son. Will come back for sure.
Great customer service, and efficient in what they do. The environment is very welcoming and the dealer was able to assist me with what I needed.
Bram was great to work with when buying my BMW! Did a great job showing us all the features and answering all our questions!
Easy to work with over the phone. Everything was ready when we came for delivery.
Working with Bram at Luther Park Place Motor Cars was an exceptional experience from start to finish. The entire process was easy, comfortable, and seamless. Bram’s professionalism and attention to detail were apparent throughout, and he took the time to ensure all my questions were answered without ever making me feel rushed or pressured. He truly listened to our family’s needs and made the entire experience stress free and enjoyable. It’s rare to find someone who combines expertise with such a genuine commitment to customer satisfaction.
I highly recommend Bram and the team at Luther Park Place ... Read More DealerRater - Jan 20, 2025
This dealer exemplifies the poor reputation of car salesmen, Game players, bait and switch, and just about every slimy trick in the book!!!!
Karl was great to work with. He was very professional and helpful. Karl knows cars very well.
Working with Karl Schmidt was great, He was very knowledgeable and wanted to make sure the purchase of a vehicle was the right decision for the customer and not just for his own benefit which is a great trait especially since he will get my future business if available, I did not have any complaints about Karl whatsoever but the actual buying process could’ve been better… After reaching a deal and already had funds on hand it was still a 2.5 hour buying process just to get through paperwork which I felt could’ve been a lot quicker since my ... Read More DealerRater - Dec 9, 2024
Place was wonderful, clean, bright and just felt right. From the used car manager, the sales manager, the finance manager and of course Karl the salesperson was very easy to deal with. I found a car I wanted online, and we completed transaction over the phone to secure my future purchase. Great experience all around. Thank you!
salesman told me car had electric start when it doesn't, called to see if there was anything they could do to fix it and never received a call back. Definitely disappointed.
Great communication. Due to being nearly 2 hours away most of the communication was over the phone to understand condition of the car. Karl took a video and gave a perfect description of the cqrw condition.
Your dealership did a great job when you hired Karl Schmidt. What a fine young man. Took all the time I needed to understand all the functions on the car.
Be careful of bait and switches from their sales and finance! We were lied to on two separate occasions while shopping for a BMW.
The first time, they showed us a lease offer with an EV credit and a high residual value. Once we went in, they told us there was no EV credit and lowered the residual value of the car below what they originally showed us.
The second time, they gave us an offer that included an employer rebate and their “lowest” possible APR with BMW Financial. We were pressured to sign an agreement before confirming that the ... Read More DealerRater - Sep 13, 2024
2nd vehicle purchased at this location and had service on previous vehicle. Always treated fairly and quality of service has been spot on.
The service was very professional, and I believe that I received both great service and vehicle .
My salesperson was very professional and the dealership was prosice, clean and accommodating. Would definitely buy from here again.
Very clean and looked. to be well managed. First time buyer there but thought everyone was very professional. Thought Karl did a good job explaining everything about the vehicle. Thank you, Rod
Everyone we came in contact with was very professional, helpful, and friendly. Karl was very knowledgeable and we appreciated the extra time he spent teaching us about the new car. Also, a big shoutout to the service department. How we were treated by all is how you get people coming back.
Nice folks who work hard to meet your satisfaction. Appreciate what they did to make deal go smoothly as possible.
Great job. Delivered the car which was a 60 mile out of the way on a 14000 car is service above and beyond
The dealership serviced the car thoroughly and had it in great shape to be sold.
Max was extremely helpful and so was Sergi. I was very pleased with the generous customer service I was given. I love my new Jeep Grand Cherokee and the purchasing process went very smoothly. I highly recommend this business to everyone.
Great experience. Wonderful service.
Karl and DJ were very knowledgeable and professional. We will be back in a few years.
Love this Audi Rochester location! Great service! Joshua in service department does an exceptional job.
I was always nervous about getting a European vehicle because I wasn’t sure how services would work. Afraid of not getting proper assistant to maintain and service my vehicle. Met Joshua and all my worries dissipated. He answered all my questions. Even went above to set my Audi connect for me.
Joshua made it so convenient and easy for me to own my 1st Audi. His professionalism and efficiency get a big star in my book. I am thankful and grateful for the service ... Read More Google - May 29, 2024
Great experience from start to finish. Looking forward to continuing to work with this dealership for our service needs.
Park Place motors offers quality sales and service. Our salesman was friendly, knowledgeable, and exceptional to work with.
I went in to purchase a used Lexus for around 10k. Have always owned Toyota. Had zero intentions of purchasing a BMW let alone one that’s 2x as much. Karl was fantastic and i am very please to have converted from Toyota. I will be purchasing another BMW for my for my next vehicle
Karl was very helpful and honest in answering our questions about the vehicle. He wasn't pushy and gave us time to consider our options.
Kind Considerate Quick reaponse Reasonable price Careful service Clean car Good test driving Provide all the information about the car
Karl, Thank you for taking the time this evening that you spent with my son looking at the Mazda and the BMW. I appreciate your effort and the information and knowledge that you were able to share! Thank you for your honesty and professionalism! paul enter
Great great great greatgreagt great greatgrest greTggreatgreat great great great great dandy dandy dandy great
Service advisor Joshua was awesome! I needed to be at a meeting for work by 10am and he got me out of there, completely satisfied with time to spare!
Great work on helping me find a car that I wanted, and worked really well with doing most of the work over the phone.
Peiople were nice and customer friendly. Welcomeing environment and good sells personal. I would recommend this to people I know.
I'm very impressed with how well my purchase went! Karl is outstanding! Highly recommend this dealership to anyone looking for a new car! They all were very knowledgeable and accommodating to me!
Very friendly and knowledgeable staff. Karl and DJ were great to work with. Welcoming environment. Had a very good experience purchasing our car.
Karl was a great salesman and Aaron made the financing quick. They were a pleasure to work with, top notch people to deal with. Made buying our car easy and quick.
Just bought new Atlas tonight and had a really good experience with Paul and the manager Tony, thank you guys for your patience and understanding, 💯 recommend !!!
Karl Schmidt was instrumental in finding us the perfect car. Rhyand Kern takes great care of us. Karl and Rhyand are the reasons we’ve bought 3 BMWs from Luther Park Place.
They are very nice until you get the vehicle, I bought a used 2008 bmw 328xi an they took 1 month just to get a part for a steering wheel they were helpful with keeping me up to date an I had to message them for updates, there was an oil leak from the valve gaskets an they told me it was a 1,500$ fix them as soon as I get the vehicle an asked if they could fix for me they told me 5,500 an the steering wheel column when they replaced it broke the steering angle sensor an they are telling me ... Read More DealerRater - Feb 10, 2024
Joshua Kern is and excellent Audi service advisor. He's helpful knowledgeable kind and respectful. Had my Q3 in for a maintenance. It was a terrific experience because of Joshua Kern. Would highly recommend buying and serviceing my vehicle. at Rochester Audi. Excellent service Joshua 😄
Great experience purchasing the car. Karl initiated the whole process and kept us informed throughout. Sent a video of the car explaining the features before we even visited the dealership. The negotiation was very easy and smooth, trade-in offer and process was hassle free too. Did not take us too long to decide.
I was contacted through email and they weren’t pushy and they kept me informed.
Excellent service
Luther Park Place had good pictures online and a free Carfax report. The price was listed online and was the same in store. Stopped in to look at a car and Bram was helpful in making sure the car was clean and gassed up. The team stayed late and helped me purchase the vehicle after the dealership was supposed to be closed. Thanks for making the buying process smooth.
Karl made everything very smooth and easy, very happy about the purchase he helped me out with!
We were on the hunt for an additional vehicle and were so impressed by the exceptional care we received at Luther Park Place Motors/Audi Rochester the moment we walked through the front doors. The front desk staff were warm and inviting. Becky was outstanding. She was so kind, very knowledgeable, and easy to work with; we did not feel pressured or rushed. She picked us up from the airport after we returned a loaner. Definitely went above and beyond! DJ in finance was also so kind and helpful. We really appreciated their thoroughness and flexibility to get us squared ... Read More Google - Dec 15, 2023
Just picked up my brand new Q3, Brayan as always so attentive, knowledgeable and caring! Thank you to Tony Johnson as well great as always. I’ll be back for my next one !
Very helpful and personable. Everyone did a good job explaining the process and I truly believe they had my best interests in mind.
The new building is fabulous - clean and functional. Staff is great. Enjoyed working with Brad J and Karl S was an excellent person for delivering the vehicle and orienting me to various functions.
Max did a great job before, during and after the transaction. Not certain why it should have required about 4 hours. It appeared that those doing stuff for Max were pretty slow about it.
Paul said he couldn't do anything for us but things improved when we asked to see the GM. Brad brought a remedy to our problem. We didn't get exactly what we were hoping for on compensation for our problem but we aren't in a loaner for the next 8 months. I'd give this whole interaction 5 stars and recommend this dealership to everyone if they would have included the platinum extended warranty for our problems. But that was never discussed as an option. If they truly believed in their product they would've included the extended warranty after ... Read More DealerRater - Dec 8, 2023
Only place we shop for cars! Always fantastic to work with, what you see is what you get!
Thank you so much for making my car buying experience so amazing! Everyone involved made this the best ever. From Lisa Manthei referring me to Almin Alisa my sales advisor, to Demetrius Johnson handling the financing. And I don’t forget the lovely receptionist that greeted and helped me find Almin. Everything was seamless. Wow! What a team!
Easy to work with Bran made the whole experience very easy and let me know what was going on with the whole process
The dealership was very easy to work with the sales man was outstanding, went above to complete the The purchase of the vehicle highly recommend them
Found what I wanted and the price I was going for They were flexible to deal with
My experience was great from the beginning to the end. I would highly recommend Park Place Motors to anyone looking for a hassel free experience. I'd also recommend Geoff in sales to help you.
Paul was very helpful! He helped with all our questions and ultimately suggested the vehicle we purchased.
We had the best experience with this dealership! They were so thorough with making sure that we understood the vehicle and that all of our questions were answered.
Top of the line technology & great customer service with buying a new vehicle
Ask for Geoff Buchholz in Sales. He made my trade-in and new car purchase so easy. I drove to Rochester from Minneapolis because Geoff was able to track down the exact model/trim I was looking for. He is a straight shooter with great follow-up/customer service. DJ in F&I was also great. I’ll make the trip again when we are in the market for another vehicle.
Aaron was great to work with. Gave good service and found a vehicle which met my needs. Aggressive response to trade in value needed.
I have bought many cars in the past but it was never as easy as this. No pressure, laid back atmosphere. On top of that, I didn't get asked 10 times if I wanted some extended warranties. Sergei will go far!
Great customer service and pretty quick process, we’re repeated customers and will still come back!
Karl made my purchase smooth and easy. Kept me updated at all times. Thank you
Karl was great to work with and is very knowledgeable.
Friendly and efficient. Easy processes overall and very flexible. Will definitely be purchasing my next car from them.
Very professional yes personable from the moment I walked in the door until I left with new vehicle!
Excellent company, it was a pleasure working with Sergei and the team at Park Place Motor Cars!
I cannot say enough how grateful I am for everyone I came in contact with. I felt like a VIP. Everyone was very friendly, knowledgeable, informative, and prepared. I was in a pickle, and I felt understood and taken care of. From Brad Johnson the GM, Mitchell Meurer the salesperson, Demetrius Johnson the sales advisor, and another woman (sorry, I didn’t catch your name!) who helped me navigate phone to vehicle syncing…THANK YOU.
Our sales person was fantastic -- one of the best I have worked with. He was very helpful through the buying process, was not pushy at all, and really listened to our needs and interests. At the conclusion he spent considerable time teaching me the electronic intricacies of the car, which I really needed.
Every department worked smoothly with each other. Brayan the sales person did a great job coordinating all the departments. Really impressive in my mind. The front desk gal engaged us nicely in conversation while the service department put the finishing touches on my vehicle. Thank you all!
Got a new lease with the help of Demetrius Johnson. Even lowered my payment a bit. Demetrius was very helpful through every step. He even took time to explain some of the finance charges/trade in information with my 16 year old daughter.
We had an excellent experience. Very friendly and knowledgeable staff. I would highly recommend this dealership to others.
Becky was absolutely a delight. She was thorough, professional, and down to earth. She took the time to explain the Atlas to us and explain the VW philosophy. We are new to VW, but feel like we made the right decision.
It was the best car buying experience I have ever had! No hassle, no sitting at Dealership for hours! Steven was awesome to work with! I will only be buying from Park Place going forward!
Friendly staff and no hassle purchase. Luther Automotive is second to none! Highly recommend if you’re in the market for a new or used vehicle.
(Translated by Google) Very good place, excellent service, although my Audi is old, they treated me very well. I highly recommend it. (Original) Muy buen lugar, exelente servicio, aunque mi Audi es ya viejo me atendieron muy bien. Lo recomiendo ampliamente.
Process went smooth and quick. Entire staff was Very easy to work with! Highly recommend doing business there
Awesome dealership great customer service.
Flexible and easy to work with via email and text, no time wasted. Definitely recommend it
I appreciate the quick buying process, the transparency and living up to the deal we discussed on the phone.
Park Place Motors Audi/VW is a dealership that will go above and beyond when it comes to taking care of their clients. The managers, sales crew and service crew all work together to make your purchase experience smooth and easy. Thank you Brad, Tony, Scott, Rebecca, Max and all of the other wonderful staff at Park Place for taking great care of our family and selling us multiple cars over the years. Your dedication to providing amazing costumer service is appreciated!
Very helpful and works with a great team. Very informative and explained the process of purchasing the car we were interested in
Nice, bright, new facility. Finance guy was fast and efficient. They made trading my car pleasant.
I have always had fantastic service (over 20 years) for my Audi’s. My recent purchase of a BMW was efficient and knowledgeable with Almin Alisa as my sales rep. I have nothing but good to say about Park Place
Efficient and easy buying process. Paperwork completed in a timely manner. Wasn’t stuck waiting forever at the dealership. Helpful and low pressure sales. Loyalty was acknowledged.
State of the art new facility. Our salesman Almin was very professional throughout the process. I would highly recommend to others.
The Park Place team was great! It was fun to watch the production steps on My BMW Garage website. Stephen Hlavka was a pleasure to work with. He provided a very fair trade in and great pricing on my new BMW. Karl’s training on the technology/features was detailed. I absolutely love my new car! Thank you to the Park Place Motors team!
Overall good experience, but disappointing that when I arrived to test drive a used car it had a very empty gas tank with "zero" miles to empty. The next day we did end up purchasing the vehicle, and two days later the low tire pressure light went on. All four tires were low even though the vehicle just had in inspection and report done. These kinds of oversights make me question the attention to detail at this dealership.