Customer Testimonials

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Google Apr 16, 2024

Service advisor Joshua was awesome! I needed to be at a meeting for work by 10am and he got me out of there, completely satisfied with time to spare!

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DealerRater Apr 1, 2024

Great work on helping me find a car that I wanted, and worked really well with doing most of the work over the phone.

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Google Mar 25, 2024

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DealerRater Mar 17, 2024

Peiople were nice and customer friendly. Welcomeing environment and good sells personal. I would recommend this to people I know.

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DealerRater Mar 13, 2024

I'm very impressed with how well my purchase went! Karl is outstanding! Highly recommend this dealership to anyone looking for a new car! They all were very knowledgeable and accommodating to me!

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DealerRater Mar 7, 2024

Very friendly and knowledgeable staff. Karl and DJ were great to work with. Welcoming environment. Had a very good experience purchasing our car.

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DealerRater Mar 1, 2024

Did not have the X5 we were looking for but found one at a different location that had everything and more. Had it in town in a couple days and we purchased it the next day. They were great people to work with, plus great service. Thanks

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DealerRater Mar 1, 2024

Karl was a great salesman and Aaron made the financing quick. They were a pleasure to work with, top notch people to deal with. Made buying our car easy and quick.

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Google Mar 1, 2024

Just bought new Atlas tonight and had a really good experience with Paul and the manager Tony, thank you guys for your patience and understanding, 💯 recommend !!!

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Google Feb 28, 2024

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DealerRater Feb 27, 2024

Karl Schmidt was instrumental in finding us the perfect car. Rhyand Kern takes great care of us. Karl and Rhyand are the reasons we’ve bought 3 BMWs from Luther Park Place.

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Google Feb 2, 2024

Joshua Kern is and excellent Audi service advisor. He's helpful knowledgeable kind and respectful. Had my Q3 in for a maintenance. It was a terrific experience because of Joshua Kern. Would highly recommend buying and serviceing my vehicle. at Rochester Audi. Excellent service Joshua 😄

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DealerRater Jan 31, 2024

Great experience purchasing the car. Karl initiated the whole process and kept us informed throughout. Sent a video of the car explaining the features before we even visited the dealership. The negotiation was very easy and smooth, trade-in offer and process was hassle free too. Did not take us too long to decide.

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DealerRater Jan 16, 2024

I was contacted through email and they weren’t pushy and they kept me informed.

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Google Jan 5, 2024

Excellent service

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DealerRater Dec 19, 2023

Luther Park Place had good pictures online and a free Carfax report. The price was listed online and was the same in store. Stopped in to look at a car and Bram was helpful in making sure the car was clean and gassed up. The team stayed late and helped me purchase the vehicle after the dealership was supposed to be closed. Thanks for making the buying process smooth.

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DealerRater Dec 18, 2023

Karl made everything very smooth and easy, very happy about the purchase he helped me out with!

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Google Dec 15, 2023

We were on the hunt for an additional vehicle and were so impressed by the exceptional care we received at Luther Park Place Motors/Audi Rochester the moment we walked through the front doors. The front desk staff were warm and inviting. Becky was outstanding. She was so kind, very knowledgeable, and easy to work with; we did not feel pressured or rushed. She picked us up from the airport after we returned a loaner. Definitely went above and beyond! DJ in finance was also so kind and helpful. We really appreciated their thoroughness and flexibility to get us squared ...

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Google Dec 14, 2023

Just picked up my brand new Q3, Brayan as always so attentive, knowledgeable and caring! Thank you to Tony Johnson as well great as always. I’ll be back for my next one !

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DealerRater Dec 12, 2023

Very helpful and personable. Everyone did a good job explaining the process and I truly believe they had my best interests in mind.

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DealerRater Dec 11, 2023

The new building is fabulous - clean and functional. Staff is great. Enjoyed working with Brad J and Karl S was an excellent person for delivering the vehicle and orienting me to various functions.

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Google Dec 8, 2023

Max did a great job before, during and after the transaction. Not certain why it should have required about 4 hours. It appeared that those doing stuff for Max were pretty slow about it.

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Google Dec 6, 2023

Only place we shop for cars! Always fantastic to work with, what you see is what you get!

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Google Dec 4, 2023

Thank you so much for making my car buying experience so amazing! Everyone involved made this the best ever. From Lisa Manthei referring me to Almin Alisa my sales advisor, to Demetrius Johnson handling the financing. And I don’t forget the lovely receptionist that greeted and helped me find Almin. Everything was seamless. Wow! What a team!

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DealerRater Dec 2, 2023

Easy to work with Bran made the whole experience very easy and let me know what was going on with the whole process

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DealerRater Dec 2, 2023

The dealership was very easy to work with the sales man was outstanding, went above to complete the The purchase of the vehicle highly recommend them

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DealerRater Nov 29, 2023

Found what I wanted and the price I was going for They were flexible to deal with

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Google Nov 29, 2023

My experience was great from the beginning to the end. I would highly recommend Park Place Motors to anyone looking for a hassel free experience. I'd also recommend Geoff in sales to help you.

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Google Nov 26, 2023

We had the best experience with this dealership! They were so thorough with making sure that we understood the vehicle and that all of our questions were answered.

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Google Nov 25, 2023

Top of the line technology & great customer service with buying a new vehicle

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DealerRater Nov 25, 2023

Paul was very helpful! He helped with all our questions and ultimately suggested the vehicle we purchased.

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Google Nov 25, 2023

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Google Nov 23, 2023

Ask for Geoff Buchholz in Sales. He made my trade-in and new car purchase so easy. I drove to Rochester from Minneapolis because Geoff was able to track down the exact model/trim I was looking for. He is a straight shooter with great follow-up/customer service. DJ in F&I was also great. I’ll make the trip again when we are in the market for another vehicle.

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DealerRater Nov 22, 2023

Aaron was great to work with. Gave good service and found a vehicle which met my needs. Aggressive response to trade in value needed.

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Google Nov 21, 2023

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DealerRater Nov 21, 2023

I have bought many cars in the past but it was never as easy as this. No pressure, laid back atmosphere. On top of that, I didn't get asked 10 times if I wanted some extended warranties. Sergei will go far!

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Google Nov 20, 2023

Great customer service and pretty quick process, we’re repeated customers and will still come back!

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DealerRater Nov 19, 2023

Karl made my purchase smooth and easy. Kept me updated at all times. Thank you

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Google Nov 18, 2023

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Google Nov 14, 2023

Karl was great to work with and is very knowledgeable.

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Google Nov 13, 2023

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DealerRater Nov 12, 2023

Friendly and efficient. Easy processes overall and very flexible. Will definitely be purchasing my next car from them.

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DealerRater Nov 11, 2023

Very professional yes personable from the moment I walked in the door until I left with new vehicle!

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DealerRater Nov 9, 2023

Excellent company, it was a pleasure working with Sergei and the team at Park Place Motor Cars!

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Google Nov 9, 2023

I cannot say enough how grateful I am for everyone I came in contact with. I felt like a VIP. Everyone was very friendly, knowledgeable, informative, and prepared. I was in a pickle, and I felt understood and taken care of. From Brad Johnson the GM, Mitchell Meurer the salesperson, Demetrius Johnson the sales advisor, and another woman (sorry, I didn’t catch your name!) who helped me navigate phone to vehicle syncing…THANK YOU.

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Google Nov 8, 2023

Our sales person was fantastic -- one of the best I have worked with. He was very helpful through the buying process, was not pushy at all, and really listened to our needs and interests. At the conclusion he spent considerable time teaching me the electronic intricacies of the car, which I really needed.

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DealerRater Nov 4, 2023

Every department worked smoothly with each other. Brayan the sales person did a great job coordinating all the departments. Really impressive in my mind. The front desk gal engaged us nicely in conversation while the service department put the finishing touches on my vehicle. Thank you all!

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Google Nov 4, 2023

Got a new lease with the help of Demetrius Johnson. Even lowered my payment a bit. Demetrius was very helpful through every step. He even took time to explain some of the finance charges/trade in information with my 16 year old daughter.

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DealerRater Nov 1, 2023

We had an excellent experience. Very friendly and knowledgeable staff. I would highly recommend this dealership to others.

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Google Nov 1, 2023

Becky was absolutely a delight. She was thorough, professional, and down to earth. She took the time to explain the Atlas to us and explain the VW philosophy. We are new to VW, but feel like we made the right decision.

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Google Nov 1, 2023

It was the best car buying experience I have ever had! No hassle, no sitting at Dealership for hours! Steven was awesome to work with! I will only be buying from Park Place going forward!

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Google Oct 31, 2023

Friendly staff and no hassle purchase. Luther Automotive is second to none! Highly recommend if you’re in the market for a new or used vehicle.

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Google Oct 31, 2023

(Translated by Google) Very good place, excellent service, although my Audi is old, they treated me very well. I highly recommend it. (Original) Muy buen lugar, exelente servicio, aunque mi Audi es ya viejo me atendieron muy bien. Lo recomiendo ampliamente.

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DealerRater Oct 30, 2023

Process went smooth and quick. Entire staff was Very easy to work with! Highly recommend doing business there

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Google Oct 30, 2023

Awesome dealership great customer service.

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DealerRater Oct 29, 2023

Flexible and easy to work with via email and text, no time wasted. Definitely recommend it

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DealerRater Oct 28, 2023

I appreciate the quick buying process, the transparency and living up to the deal we discussed on the phone.

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Google Oct 28, 2023

Park Place Motors Audi/VW is a dealership that will go above and beyond when it comes to taking care of their clients. The managers, sales crew and service crew all work together to make your purchase experience smooth and easy. Thank you Brad, Tony, Scott, Rebecca, Max and all of the other wonderful staff at Park Place for taking great care of our family and selling us multiple cars over the years. Your dedication to providing amazing costumer service is appreciated!

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DealerRater Oct 27, 2023

Very helpful and works with a great team. Very informative and explained the process of purchasing the car we were interested in

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DealerRater Oct 26, 2023

Nice, bright, new facility. Finance guy was fast and efficient. They made trading my car pleasant.

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Google Oct 26, 2023

I have always had fantastic service (over 20 years) for my Audi’s. My recent purchase of a BMW was efficient and knowledgeable with Almin Alisa as my sales rep. I have nothing but good to say about Park Place

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DealerRater Oct 25, 2023

Efficient and easy buying process. Paperwork completed in a timely manner. Wasn’t stuck waiting forever at the dealership. Helpful and low pressure sales. Loyalty was acknowledged.

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DealerRater Oct 25, 2023

State of the art new facility. Our salesman Almin was very professional throughout the process. I would highly recommend to others.

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DealerRater Oct 24, 2023

The Park Place team was great! It was fun to watch the production steps on My BMW Garage website. Stephen Hlavka was a pleasure to work with. He provided a very fair trade in and great pricing on my new BMW. Karl’s training on the technology/features was detailed. I absolutely love my new car! Thank you to the Park Place Motors team!

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DealerRater Oct 24, 2023

Overall good experience, but disappointing that when I arrived to test drive a used car it had a very empty gas tank with "zero" miles to empty. The next day we did end up purchasing the vehicle, and two days later the low tire pressure light went on. All four tires were low even though the vehicle just had in inspection and report done. These kinds of oversights make me question the attention to detail at this dealership.

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DealerRater Oct 24, 2023

The dealership is very clean and impressive. They are very reasonable and professional with their business.

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DealerRater Oct 23, 2023

Nice, clean and new. People were friendly and salesmen professional. Love vehicle purchased, however didn’t receive full tank of gas as agreed upon during negotiations. As we were leaving, I noticed low fuel gauge and questioned. Salesman said he would get a gas card to me. Never received one! Also, dealership promotes 10 cent off per gallon on gas with their holiday rewards card, however once received card I learned that Wisconsin and Michigan this doesn’t apply! Such would have been nice to know that upon purchasing of vehicles.

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Google Oct 23, 2023

Karl was outstanding, he helped us so much in understanding our car and all of the features. Very knowledgeable. Was a real pleasure to work with in the purchase of our new car.

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DealerRater Oct 22, 2023

I have always had such great experiences working with Park Place! Great customer service and I always drive away happy!

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DealerRater Oct 22, 2023

We had an exceptional experience at your VW dealership thanks to Almin, our sales representative, DJ, the finance manager, and the welcoming receptionist. They provided outstanding customer service, making the buying process seamless and enjoyable. Their expertise, professionalism, and warm welcome truly stood out, and we couldn't be happier with our new VW. Thank you, Almin, DJ, and the receptionist, for an excellent experience!

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Google Oct 21, 2023

Becky was amazing! Over the top service. Her ability to relate to any questions asked was fantastic. I’d highly recommend her to anyone.

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Google Oct 18, 2023

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DealerRater Oct 18, 2023

Great. Loved working with them. Straightforward and honest. Looked for a used car and found it.

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DealerRater Oct 18, 2023

Karl knows his stuff. He was good with communication and very professional. He m owns how to keep the conversation going. The sales job fits hime well.

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Google Oct 18, 2023

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Google Oct 18, 2023

Great car dealership! Friendly staff that went above and beyond to help with purchasing a new car. Will defiantly be back.

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DealerRater Oct 17, 2023

Great experience as always with Park Place! Thank you for the smooth process of lease exchange!

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DealerRater Oct 17, 2023

Great service, good to do business, very polite, helpful, and knowledgeable with the products. High recommended!

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Google Oct 16, 2023

IT WAS A WONDERFUL ORDEAL THE SERVICE WAS AMAZING AND MY SALESMAN DEMETRIUS JOHNSON WAS TRULY OUTSTANDING.

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DealerRater Oct 13, 2023

Everyone we encountered was friendly and helpful. Our sales person was very knowledgeable of all details for each of the cars we considered. Overall a very good experience. Great new facility, too.

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Google Oct 8, 2023

Great dealership to work with. They are very helpful and knowledgeable.

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DealerRater Oct 8, 2023

Friendly, helpful and explained things in great detail. Went the extra mile to provide a full background on a used vehicle.

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Google Oct 8, 2023

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Google Oct 7, 2023

Jeff is the best salesman to work with no haggling or pushy tactics

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DealerRater Oct 6, 2023

Excellent, accurate, friendly, well-informed, and comfortable exchange of information providing all facts I needed to purchase with confidence. Great personal instruction by Karl Schmidt !

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DealerRater Oct 6, 2023

I am a repeat customer, they work with you. Paul is fantastic and listens to your needs.

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DealerRater Oct 5, 2023

It is very clean and it is welcoming. The people are friendly at the sales department. From the service department, Rhyand didn’t treat me with a good customer service when I called.

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Google Oct 2, 2023

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DealerRater Oct 2, 2023

All employees were very friendly and great to work with. The new dealership building was amazing! This is the second vehicle we've purchased and worked with Paul each time. Service has been great!

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DealerRater Oct 1, 2023

Friendly and great to work with I love my new car and would recommend Becky to anyone

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Google Sep 29, 2023

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DealerRater Sep 28, 2023

The dealership was well organized and meet my expectations for my trade in and had have a vehicle that meet my needs.

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Google Sep 28, 2023

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Google Sep 28, 2023

Our Salesperson Almin made our purchase so smooth ! I will recommend them to everyone! He drove my new vehicle to my home which was over an hour away from the dealership , best service ever ! Thanks to Brad, Almin, and Tony

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DealerRater Sep 26, 2023

Luther Park Place Motors was extremely attentive, caring, and professional! Almin was very accommodating and answered all of our questions! The sales tax associate was also professional!

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Google Sep 26, 2023

Bram was extremely helpful and was honest throughout the process. Terrific transaction!

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DealerRater Sep 25, 2023

Salesperson had great communication. Honest about vehicle, condition, and was easy to work with on the purchase. It's a distance from where I live to the dealership but worth the travel to work with Brayan.

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DealerRater Sep 25, 2023

Overall a very nice staff. The dealership building was impressive with excellent car selection. Sales staff was amazing, very attentive to my needs and questions.

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DealerRater Sep 23, 2023

I like them enough to go back and purchase a second car this year. We now have TWO BMWs!

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DealerRater Sep 23, 2023

Very personable, knowledgeable, relaxed sales and support staff. Pleased with my first purchase so far will let you know about service accommodations after first visit

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